![]() While you can access Word, Excel, and PowerPoint with Office Online via the browser and store your documents on OneDrive, Office 365 offers many other ways to access and edit your documents. Microsoft isn't moving Office entirely into the cloud just yet. With subscription-based services like Spotify, Napster, or Amazon Prime, it has found its way into the consumer software market some time ago.ĭoes Office 365 provide enough value to be worth the money? Office 365 follows a business model known as Software as a Service (SaaS), which has commonly been used for deploying enterprise software. Contact Avantus today to find out what our Microsoft Cloud Suite Services and Support can do for your business.Office 365 is a subscription based package that buys you time limited access to a number of Microsoft services and software packages, including the latest desktop Office suite, an online version of Office, cloud storage, and premium mobile apps. Sales: help and how-to support of programs, product information and prices, core and add-on products and more.Billing: help and how-to support of billing, invoice, and payment.License: help and how-to support of subscriptions and licenses, plus provisioning of new subscriptions and change of existing ones.Add-on services that extend the support are available. ![]() Included services are limited to ten support incidents per year. Support is for Microsoft Cloud Products and covers basic and standard functionality and setup. Typical topics are O365 and configuration, or questions about functionality of Office Admin Centre. Administrator support: includes help and how-to support for qualified IT personnel.The service offers 24/7 support, but response is determined by severity (Microsoft standard). This support doesn’t cover break-fix for problems caused by customer-side issues. ![]()
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January 2023
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